FAQ

HOW DO WE BOOK YOU?

After looking through our portfolio on our website, Instagram, and  Facebook please send us an inquiry through the contact tab. We respond within 24 hours, Monday-Sunday. We offer in person consultations to discuss the booking. 

A 1/3rd non-refundable retainer fee for date reservation and both signatures are required to reserve our services for your date. Once 33% (deposit) is provided, your date is booked with us! no worries after that.

WHAT ARE THE PAYMENT METHODS?

We accept all payment methods (Credit Card, Check, Cash etc).

Where are you based and do you travel?

We are based in SEATTLE area and Yes, we do travel anywhere and everywhere. Anything outside of Washington, we require travel & accommodation to be taken care of.

IS TRAVEL TIME INCLUDED IN THE COVERAGE HOURS?

Coverage begins at the time of once we start capturing the event. Traveling to and from other locations the day of your event, in addition to the downtime in-between events, is considered coverage time.

WHAT IS YOUR TURN AROUND TIME?

Since we take on such a limited amount of weddings per year, we have a faster turnaround time than most Videographers & Photographers! Our turnaround for weddings is 120 days. We try to get them back to you as soon as possible.

DO YOU PROVIDE COVERAGE FOR PRE-WEDDING?

For all new 2021-22 bookings, we do provide Pre-wedding coverage but it does not include in the wedding package. We have chosen to focus on providing the best experience and quality possible for the Pre-wedding shoot.

WHAT IF WE NEED TO CANCEL/RESCHEDULE OUR WEDDING?

If you have already given a deposit to secure a date but need to cancel it, the deposit is legally non-refundable. A new deposit will be required to secure your new date.

DO YOU HELP IN THE PLANNING PROCESS?

Absolutely! We have done number of weddings, so we know the industry very well. Let us know what you need help with, if you need recommendations, and if there is anything we can do to make the process easier for you.